Frequently Asked Questions

Frequently-Asked-Questions-Header

General Help

How do I find the comic I am looking for?

New additions to our comic book stock can be viewed on our ‘New Arrivals‘ page.

There are a couple of ways for you to navigate the rest of the store.
You can use the menus in the navigation bar to select a page, for example:
ShopComic Books > DC Comics
You can then select the comic book title or character you are looking for.

Alternatively you can use the search bar to type in keywords, the more specific you are the better.
For example if you search ‘X-Men #101‘ you will receive links to any issue with the terms ‘X-men 141’ in it’s title or description, if you search ‘John Byrne‘ you will receive links to all issues that John Byrne is listed in and will eventually find X-Men #101.

To view the comic details click on the thumbnail image or title to be taken to the comics description page.

How do I select the comic I want?

Once you click the thumbnail or title you will be taken to the description page.

The default view for our comics is the highest graded, lowest print (1st, 2nd etc) issue in stock.

If you would like to choose a different print number, variant or lower grade first click on ‘Clear selection’, then select the ‘Print Version’ if applicable, followed by ‘Variant Cover’ then finally the available ‘Grade’.
The main image and price will automatically update once you have made your selections.

If there is only a ‘Grade’ option available then we do not have any other print versions or variants of this issue in stock, please select your desired grade to continue.

If there are no options to choose from but the issue can be added to your cart then it is a in near mint or better condition with no currently stocked variants or alternative print editions.

Once you are happy with your selection click ‘Add to Cart’.

Payment Information

Which forms of payment do you accept?

We accept payments via Bank Transfer, Credit Card / Debit Card, Paypal and Oxipay (NZ only).

You can make a secure payment via a bank transfer using the Online Banking payment option at checkout.

When using the Online Banking option, your ordered items will be removed from stock and you will be provided with Comic Book Shop’s bank account details after completing checkout.
You can then make payment via your banks online banking option.

This payment method allows you to complete your purchase before payment is required, enabling us to provide you with order specific shipping and payment amounts.

For example if your order includes back issue comics and comic book subscriptions we will email you two separate totals.
One for back issues that will be shipped to you as soon as payment is received and a second for subscriptions which will include an ongoing monthly payment amount and date.

Payment security for the Online Banking option is managed by your bank.

There are no additional payment fees applied to Online Banking orders.

You can make a secure online payment with VISA or Matercard using the Credit Card payment option at checkout.

Credit Card / Debit Card payments are processed by Braintree: A PayPal Company, providing you with a complete PCI DSS (Payment Card Industry Data Security Standard) compliant secure payment option.

When using the Credit Card / Debit Card payment option at checkout simply type in your card number, expiration date and 3 digit card security code then click ‘Place Order’.

Your card security code (CAV2, CID, CVC2, CVV2) can be found on the back of your credit card.

Your Credit Card / Debit Card payment will then be securely processed by Braintree.

If you have a store account your Credit Card / Debit Card details can also be securely saved* for a faster and smoother checkout experience on future purchases.
*Credit Card / Debit Card details are fully encrypted and stored on Braintree’s secure servers, your card security code (CAV2, CID, CVC2, CVV2) will not be stored as storage of this data is prohibited by the PCI DSS.

You can manage your saved Credit Card / Debit Card details from the ‘My Account’ page.

A Credit Card / Debit Card payment fee of 2.9% + $0.45 will be applied to your order at checkout.

For more information about the Credit Card / Debit Card payment option please click the Visa / Mastercard Powered by Braintree logo above.

You can make a secure online payment with your Paypal account using the Paypal payment option at checkout.

Once you have placed your order you will be redirected to Paypal’s secure online payment page where you may choose to:

a) Make payment via PayPal – You can make payment for your order using your Paypal account.

b) Make payment using your Credit Card via Paypal – You do not need a Paypal account to make Visa or MasterCard payments via Paypal.

A PayPal payment fee of 3.4% + $0.45 will be applied to your order at checkout.

For more information about the Paypal payment option please click the PayPal logo above.

If you order total is $150 or more you can make a secure online payment with Oxipay using the Oxipay payment option at checkout.

When you pay with Oxipay you can spread the cost of your purchase over 4 easy interest free payments, instead of paying the whole lot upfront, and receive your order right away.

Once you click the ‘Proceed to Oxipay’ button to complete your order at checkout, you’ll be given the option to register or sign in to your existing Oxipay account.
You will then review and confirm your purchase before making your first payment.
Once your first payment is accepted we will send your purchased items.

An Oxipay payment fee of 4.25% plus GST will be applied to your order at checkout.

Oxipay is only available to customers in New Zealand.
Oxipay can not be used for subscription orders.

For more information about the Oxipay payment option please click the Oxipay logo above.

All information provided by you during checkout is securely encrypted and protected, please refer to the Privacy Policy section below for more information.

Are your prices in NZ Dollars and will I pay any additional fees when purchasing internationally?

All prices are listed in NZ dollars and include Goods and Services Tax (GST).

International purchases are exempt from GST, as such if you are ordering from the Australia or the US prices will be displayed in NZ dollars excluding GST.

Import duties, taxes, and charges are not included in the item prices or shipping costs.

If you are ordering from Australia and your order total is AU$1000 or less there are no duties, taxes or charges to pay.*
Orders over AU$1000 may have additional costs such as duties, taxes, and customs fees.

*“For goods that are worth equal to or under AUD1,000, there are no duties, taxes or charges”
– Australian Government Department of Immigration and Border Protection.

If you are ordering from the United States there are no duties, taxes or charges to pay on comic books in most states.
However we recommend you confirm this applies to your shipping destination with U.S. Customs and Border Protection before completing your purchase.

Payment Security

How secure are my payment details and shipping information?

PayPal payments are performed off site with Paypal, the industry leader in online payment processing, where your information is encrypted and protected by SSL with an encryption key length of 168 bits (the highest level commercially available).

Credit Card / Debit Card payments are processed by Braintree, a Validated Level 1 PCI DSS Compliant Service Provider, utilizing multiple encryption keys which are stored on different physical servers.
In addition, all communication between Comic Book Shop and Braintree is conducted in a secure fashion using SSL.
Braintree are on Visa’s Global Compliant Provider List and MasterCard’s SDP List.

Direct banking requires you to make payment from your bank, as such payment security is managed by your bank.

In addition our web site is verified and secured with a Let’s Encrypt SSL Certificate.
All information you provide us is protected with up to 256-bit Secure Sockets Layer encryption.

For further information regarding our SSL Certificate, please click on the green padlock symbol in your browser.

Shipping

When will my order ship?

Orders usually ship within 24-48 hours of payment being received (excluding weekends and holidays).
Please note that problems relating to credit card status or billing information provided by the customer can delay shipping.

What are your shipping rates and methods?

Our shipping rates are calculated by size and weight providing you with order specific shipping options during checkout.

The following examples are based on orders shipping within New Zealand for standard sized comic books only; double-sized comics, graphic novels and comic book supplies may alter shipping costs due to size and weight.

  • 1-2 Comics – Standard Post Untracked $4.80 / Parcel Post Tracked $7.70* / CourierPost $9.70*
  • 3-12 Comics – Parcel Post Untracked $6.70* / Parcel Post Tracked $7.70* / CourierPost $9.70*

*An additional fee of $3.70 applies to these shipping methods for rural delivery.

You will be provided with several shipping options during checkout, these include:
  • New Zealand Post – Standard Post
  • New Zealand Post – Parcel Post Tracked / Untracked
  • New Zealand Post – Courier
  • New Zealand Post – International Air
  • New Zealand Post – International Economy Courier
  • New Zealand Post – International Express Courier

Free Shipping

If you are shipping your order within New Zealand and your shopping cart total excluding shipping is NZ$150 or more your order will be shipped for free via NZ Post – Standard Post.*
NZ$250 or more your order will be shipped for free via NZ Post – Courier / Courier – Rural.*

This offer is currently only available for New Zealand customers.

*Free shipping does not apply to comic book boxes and boards due to size and weight.

CGC graded comics are shipped via courier only, if your cart includes CGC graded comics and is over NZ$250 your order will ship for free.

Do you ship internationally?

Yes, we are happy to ship internationally.

Orders shipping to Australia or the US will have appropriate shipping fees applied at checkout once you have entered your shipping details.

If you are ordering from outside of New Zealand, Australia or the US please contact us before making your purchase so we can provide you with shipping options.

Packaging

How will my order be packaged?

Every comic you order from us comes in a fresh comic book bag and board.
All comic book orders are bagged and boarded and wrapped together in a secondary poly bag to protect against the elements during shipping.
Your order is then packed in a tough cardboard book mailer, providing extra protection for those delicate corners.

Comic Book Grading

How do you grade your comics?

At Comicbookshop.co.nz we use the following Grading Guidelines when grading our comics.

New releases are brand new, near mint condition unless otherwise graded in the comic description.

All our listed comics are provided with scans of the actual comics you are purchasing, if you would like additional images or descriptions of a particular comic please contact us before purchasing.

Privacy Policy

Information that you supply to us.

We securely store all of the information that you enter on comicbookshop.co.nz for the purposes of shipping and responding to all of your requests.

Sharing information.

Comicbookshop.co.nz does not share your information with any third parties.

Returns Policy

If you feel you must return a purchased item, please contact us by e-mail within 7 days of receipt of your shipment.

A refund will be issued after we have inspected the returned item, providing that it is returned in the same condition as it was when originally shipped to you.

Use the same box and packing material that we used in shipping.
Return shipping costs are the obligation of the buyer.
Returned merchandise must be received by us within seven days of the date from which you contacted us about the return.

Still have questions?
If you have comic book subscription questions please check our Subscription’s FAQ’s page.
For anything else please contact us and we’ll get back to you ASAP.